FAQ
Honest answers about the formula, shipping, and returns.
Answers,
Without The Pitch.
01
Is niacinamide good for oily skin?
It's one of the best-studied actives for it. At 10% it regulates oil and reduces the look of pores.
02
When do I use it?
Morning and night, after cleansing, before moisturizer or SPF.
03
What do I layer it with?
Nothing required. If you run a moisturizer or SPF, they go on top. The serum goes first.
04
Will it dry my skin out?
No. Sodium hyaluronate keeps skin hydrated while it controls oil.
05
Is it fragrance-free?
Completely. No fragrance, no essential oils, no scent.
06
How long does a bottle last?
About 45 days at two taps each morning. The pump meters the dose so you don't overuse it.
07
How long until I see results?
Less shine within days. Pore and tone changes over four to eight weeks of daily use.
08
What is the full ingredient list?
Oil Control (10% Niacinamide Serum): Aqua, Glycerin, Niacinamide, Propanediol, Sodium Hyaluronate, Lactobacillus/Arundinaria Gigantea Ferment Filtrate, Chamomilla Recutita (Matricaria) Flower Extract, Allantoin, Propylene Glycol, Polysorbate 20, Glyceryl Acrylate/Acrylic Acid Copolymer, Xanthan Gum, Phenoxyethanol, Sodium Hydroxide.
Charcoal Cleanser (The Wash): Organic Aloe Barbadensis Leaf Juice, Vegetable Glycerin, Coconut Oil Ethers, Cocamidopropyl Betaine, Guar Gum, Activated Charcoal, Ethylhexylglycerin, Phenoxyethanol, Melaleuca Alternifolia (Tea Tree) Leaf Oil*, Tocopherol.
Charcoal Cleanse Soap (The Bar): Saponified Oils (Organic Palm Oil**, Organic Coconut Oil*, Organic Sunflower Oil, Organic Extra Virgin Olive Oil), Peppermint Essential Oil, Tea Tree Essential Oil, Activated Charcoal. Seven ingredients, all of them. **Fair Trade Sustainable Palm, *Fair Trade.
Peptide Moisturizer (Copper Peptide Cream): Aqua, Sorbitan Olivate, Cetearyl Olivate, Caprylic/Capric Triglyceride, Coco-Caprylate/Caprate, Cetyl Alcohol, Stearyl Alcohol, Methylglucoside Phosphate, Copper Lysinate/Prolinate, Vaccinium Macrocarpon (Cranberry) Fruit Extract, Eclipta Prostrata Extract, Moringa Oleifera Seed Extract, Melia Azadirachta (Neem) Leaf Extract, Glycerin, Aloe Barbadensis Leaf Juice, Tocopheryl Acetate, Totarol, Hamamelis Virginiana (Witch Hazel) Water, Xanthan Gum, Alcohol, Phenoxyethanol, Ethylhexylglycerin, Sodium Benzoate, Potassium Sorbate, Maltodextrin, Syringa Vulgaris (Lilac) Leaf Cell Culture Extract.
If you manage a skin condition, run these past your doctor before you start.
09
Where do you ship?
The US, plus Canada, the UK, the EU, and Australia. Rates calculate at checkout.
10
Is the packaging discreet?
Plain box, plain wrapper. Nothing on the outside says skincare.
11
What's your return policy?
Email us and we’ll sort it out. See our returns policy for the current terms.